JideTech 12MP 4G LTE + WiFi Security Camera, 4X Optical Zoom, Full Color Night Vision
JideTech 12MP 4G LTE + WiFi Security Camera, 4X Optical Zoom, Full Color Night Vision
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Shipping Policy
Shipping Policy
Thank you for shopping with JideTech Camera. Please review the shipping method, transit time, import duty, and preparation time before placing your order.
Important Shipping Summary
- Under 21 KG: Express delivery, approximately 5–8 days after dispatch.
- Products with solar panels: Sea freight by default, approximately 25–45 days after dispatch.
- Products over US$200: Usually require approximately 3–5 days for preparation.
- AI products: Usually require approximately 2 weeks for preparation.
Important: Import duties and taxes are not included. For duty-paid or tax-inclusive shipping, please contact us before placing your order.
1. Order Processing Time
- Products priced over US$200: These products are usually not kept in stock. Please allow approximately 3–5 days for order preparation before shipment.
- AI products: AI cameras, AI NVRs, and other AI-related products may require approximately 2 weeks for preparation before shipment.
Processing time is separate from shipping time. To confirm availability or the expected dispatch date, please contact us before ordering.
2. Express Shipping for Products Under 21 KG
Products with a shipment weight of less than 21 KG are normally shipped by international courier or express delivery, except products that include a solar panel.
- Estimated transit time: approximately 5–8 days after dispatch.
- Import duties and taxes: Not included.
3. Products with Solar Panels
Products that include a solar panel are shipped by sea freight by default, regardless of product weight.
- Estimated transit time: approximately 25–45 days after dispatch.
- Transit time varies by destination country, shipping route, port conditions, and customs clearance.
4. Shipments of 21 KG or More
For products or combined shipments weighing 21 KG or more, the shipping method and delivery estimate may vary. Please contact us before ordering so that we can confirm the most suitable shipping option for your destination.
5. Import Duties, Taxes, and Customs Fees
Unless a duty-paid or tax-inclusive shipping option has been agreed with us in writing before purchase, product prices and shipping charges do not include:
- Import duties
- VAT, GST, or other local taxes
- Customs clearance fees
- Brokerage or remote-area surcharges
Buyer responsibility: Any applicable charges may be collected by the destination country’s customs authority or the shipping carrier.
6. Delivery Estimates and Delays
All delivery times are estimates and are not guaranteed. Customs inspections, weather, holidays, peak-season congestion, port delays, carrier disruptions, and other circumstances beyond our control may affect delivery.
7. Damaged or Missing Shipments
Please inspect your shipment promptly after delivery. If a package arrives damaged or appears to be missing, contact the carrier and notify us within 3 days of delivery so that we can assist with the claim process.
Contact Us Before Ordering
Contact us for stock availability, AI product lead times, duty-paid shipping, heavy shipments, or country-specific delivery estimates.
Email: admin@jidetech.com
Warranty Policy
Warranty Policy
All products sold by JideTech Camera are covered by a 1-year limited warranty from the date of delivery.
1. Warranty Coverage
The warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Internal component failure not caused by external damage
If a product fails during the warranty period, we will provide one of the following solutions:
- Repair
- Replacement
- Technical support to resolve the issue
The solution will be determined by our technical team after evaluation.
2. Warranty Exclusions
The warranty does not cover damage caused by:
- Improper installation
- Unauthorized repair or modification
- Incorrect voltage or power supply
- Natural disasters (flood, fire, lightning, etc.)
- War or other force majeure events
- Physical damage caused by transportation or misuse
3. Warranty Claim Process
To request warranty service, please contact:
support@jidetech-camera.com
Please include:
- Order number
- Product model
- Description of the issue
- Photos or video evidence
Our technical team will assist in troubleshooting before issuing warranty service.
4. Shipping for Warranty Service
- Customers are responsible for shipping costs when sending products for warranty inspection.
- If the defect is confirmed as a manufacturing issue, we will cover the cost of sending the repaired or replacement product back to the customer.
After-Sales Support Policy
After-Sales Support Policy
At JideTech Camera, customer satisfaction is very important to us. If you experience any issues with your product, our support team is here to help.
1. Technical Support
If you encounter any problems with installation, configuration, or product operation, please contact our support team. Our technicians will assist you with troubleshooting and provide guidance to resolve the issue.
To help us assist you more efficiently, please provide the following information when contacting support:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem (if applicable)
In many cases, issues can be resolved quickly through remote troubleshooting and technical guidance.
2. Warranty Service
All products purchased from JideTech Camera come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
If a product is confirmed to have a manufacturing defect within the warranty period, we will provide appropriate support such as:
- Technical repair guidance
- Replacement parts
- Product replacement (if necessary)
Warranty services are subject to the terms outlined in our Warranty Policy.
3. Response Time
Our support team will typically respond to customer inquiries within 24–48 business hours.
Please note that response times may be slightly longer during holidays or peak seasons.
4. How to Contact Us
If you need assistance, please contact our support team through the following channels:
Email: support@jidetech.com
WhatsApp: +86 189 2933 7423
Our team will be happy to assist you.
Return & Refund Policy
Return & Refund Policy
Thank you for purchasing from JideTech Camera. We strive to ensure that all products meet the highest quality standards. If you experience any issues with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return under the following conditions:
- The product arrives damaged or defective
- The product received is incorrect
- The product has functional issues within the warranty period
To be eligible for a return:
- The request must be made within 7 days after delivery
- The product must be in original condition and packaging
- Proof of purchase (order number or invoice) must be provided
2. Non-Returnable Items
Returns will not be accepted in the following situations:
- Damage caused by improper installation, misuse, or unauthorized modification
- Damage caused by external factors such as lightning, water damage, fire, or natural disasters
- Products returned without prior authorization
- Orders placed with incorrect specifications due to the buyer’s own mistake
Customers are strongly advised to confirm all product specifications with our sales team before placing an order.
Returns will not be accepted if the wrong product was purchased due to the buyer’s failure to verify specifications before purchase.
3. Return Process
To initiate a return, please contact our support team at:
Email: support@jidetech.com
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and provide Return Merchandise Authorization (RMA) instructions if applicable.
4. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
Shipping costs are non-refundable, unless the return is due to a product defect or shipping error.
5. Return Shipping
Unless the return is due to a confirmed product defect or incorrect shipment, the buyer is responsible for return shipping costs.
JideTech 12MP 4G LTE + Wi-Fi Outdoor Security Camera
Capture sharp 12MP (4000 × 3000) footage with 4X motorized optical zoom and auto-focus. Designed for remote security monitoring, this professional bullet camera supports 4G SIM connectivity and 2.4/5 GHz Wi-Fi, intelligent human and vehicle detection, full-color night vision, and two-way audio.
Key Features
- 12MP Ultra HD: 4000 × 3000 resolution. BC2V-12MPS-4G supports up to 30 fps; BC2V-12MPF-4G supports up to 20 fps.
- 4X Optical Zoom: 2.8–12 mm motorized auto-focus lens, F1.6–2.4 aperture.
- Full Color Night Vision: Smart supplemental illumination and IR night vision up to 50 m, with four IR LEDs and four supplemental lights.
- 4G + Wi-Fi: 4G LTE SIM-card connectivity and 2.4/5 GHz Wi-Fi for flexible deployment.
- AI Security Detection: Detect people and vehicles, with custom detection areas and tripwire detection.
- Two-Way Audio: Built-in microphone and speaker for real-time conversation.
- Time-Lapse Recording: Condense extended surveillance or project progress into convenient time-lapse footage.
- Third-Party Integration: ONVIF Profile S/G, RTSP, FTP, RTMP, API/SDK, and supported VMS/NVR integration.
- Local Storage: Supports microSD/TF cards up to 512 GB; H.265+/H.265/H.264 compression.
- Outdoor Ready: IP67 weather protection, aluminum alloy housing, DC 12V/2A power.
Full Color Night Vision
Monitor outdoor scenes after dark with smart supplemental lights and a large-aperture F1.6 lens. Full-color imaging depends on available ambient or supplementary illumination; the listed infrared range is up to 50 meters.
Time-Lapse Recording
4G LTE Frequencies and Carrier Compatibility
US: LTE FDD B2/B4/B5/B12/B13/B14/B17/B25/B26/B30/B66; LTE TDD B41. Europe/International: LTE FDD B1/B3/B5/B7/B8/B20; LTE TDD B38/B40/B41. Carrier availability depends on local frequencies, SIM/APN configuration, certification and carrier approval. Check compatibility before ordering.
RTMP Streaming and Third-Party Compatibility
Model Comparison
| Specification | BC2V-12MPS-4G | BC2V-12MPF-4G |
|---|---|---|
| Sensor | 1/2.3-inch IMX577 / MSC359G | 1/2.5-inch OS12D40 / MSC338G |
| Image Processing | WDR | HDR |
| Maximum Video Frame Rate | 30 fps | 20 fps |
| Resolution | 12MP, 4000 × 3000 | |
| Lens | 2.8–12 mm, 4X optical zoom, auto-focus | |
| Night Vision | Full color with supplemental lighting; IR up to 50 m | |
| Network | 4G LTE + Wi-Fi | |
| Protocols | ONVIF, RTSP, FTP, RTMP | |
| Protection | IP67 | |
| Power | DC 12V/2A (power supply required) | |
Note: This version does not include a solar panel. Network integration features and supported services depend on local network and system configuration. Product specifications are based on the supplied BC2V-12MP 4G datasheet.