JideTech Q7 10X Optical Zoom 4G/WiFi PTZ Camera with Human Auto Tracking & Red/Blue Alarm – 2MP/5MP/8MP
JideTech Q7 10X Optical Zoom 4G/WiFi PTZ Camera with Human Auto Tracking & Red/Blue Alarm – 2MP/5MP/8MP
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Shipping Policy
Shipping Policy
Thank you for shopping with JideTech Camera. Please review the shipping method, transit time, import duty, and preparation time before placing your order.
Important Shipping Summary
- Under 21 KG: Express delivery, approximately 5–8 days after dispatch.
- Products with solar panels: Sea freight by default, approximately 25–45 days after dispatch.
- Products over US$200: Usually require approximately 3–5 days for preparation.
- AI products: Usually require approximately 2 weeks for preparation.
Important: Import duties and taxes are not included. For duty-paid or tax-inclusive shipping, please contact us before placing your order.
1. Order Processing Time
- Products priced over US$200: These products are usually not kept in stock. Please allow approximately 3–5 days for order preparation before shipment.
- AI products: AI cameras, AI NVRs, and other AI-related products may require approximately 2 weeks for preparation before shipment.
Processing time is separate from shipping time. To confirm availability or the expected dispatch date, please contact us before ordering.
2. Express Shipping for Products Under 21 KG
Products with a shipment weight of less than 21 KG are normally shipped by international courier or express delivery, except products that include a solar panel.
- Estimated transit time: approximately 5–8 days after dispatch.
- Import duties and taxes: Not included.
3. Products with Solar Panels
Products that include a solar panel are shipped by sea freight by default, regardless of product weight.
- Estimated transit time: approximately 25–45 days after dispatch.
- Transit time varies by destination country, shipping route, port conditions, and customs clearance.
4. Shipments of 21 KG or More
For products or combined shipments weighing 21 KG or more, the shipping method and delivery estimate may vary. Please contact us before ordering so that we can confirm the most suitable shipping option for your destination.
5. Import Duties, Taxes, and Customs Fees
Unless a duty-paid or tax-inclusive shipping option has been agreed with us in writing before purchase, product prices and shipping charges do not include:
- Import duties
- VAT, GST, or other local taxes
- Customs clearance fees
- Brokerage or remote-area surcharges
Buyer responsibility: Any applicable charges may be collected by the destination country’s customs authority or the shipping carrier.
6. Delivery Estimates and Delays
All delivery times are estimates and are not guaranteed. Customs inspections, weather, holidays, peak-season congestion, port delays, carrier disruptions, and other circumstances beyond our control may affect delivery.
7. Damaged or Missing Shipments
Please inspect your shipment promptly after delivery. If a package arrives damaged or appears to be missing, contact the carrier and notify us within 3 days of delivery so that we can assist with the claim process.
Contact Us Before Ordering
Contact us for stock availability, AI product lead times, duty-paid shipping, heavy shipments, or country-specific delivery estimates.
Email: admin@jidetech.com
Warranty Policy
Warranty Policy
All products sold by JideTech Camera are covered by a 1-year limited warranty from the date of delivery.
1. Warranty Coverage
The warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Internal component failure not caused by external damage
If a product fails during the warranty period, we will provide one of the following solutions:
- Repair
- Replacement
- Technical support to resolve the issue
The solution will be determined by our technical team after evaluation.
2. Warranty Exclusions
The warranty does not cover damage caused by:
- Improper installation
- Unauthorized repair or modification
- Incorrect voltage or power supply
- Natural disasters (flood, fire, lightning, etc.)
- War or other force majeure events
- Physical damage caused by transportation or misuse
3. Warranty Claim Process
To request warranty service, please contact:
support@jidetech-camera.com
Please include:
- Order number
- Product model
- Description of the issue
- Photos or video evidence
Our technical team will assist in troubleshooting before issuing warranty service.
4. Shipping for Warranty Service
- Customers are responsible for shipping costs when sending products for warranty inspection.
- If the defect is confirmed as a manufacturing issue, we will cover the cost of sending the repaired or replacement product back to the customer.
After-Sales Support Policy
After-Sales Support Policy
At JideTech Camera, customer satisfaction is very important to us. If you experience any issues with your product, our support team is here to help.
1. Technical Support
If you encounter any problems with installation, configuration, or product operation, please contact our support team. Our technicians will assist you with troubleshooting and provide guidance to resolve the issue.
To help us assist you more efficiently, please provide the following information when contacting support:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem (if applicable)
In many cases, issues can be resolved quickly through remote troubleshooting and technical guidance.
2. Warranty Service
All products purchased from JideTech Camera come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
If a product is confirmed to have a manufacturing defect within the warranty period, we will provide appropriate support such as:
- Technical repair guidance
- Replacement parts
- Product replacement (if necessary)
Warranty services are subject to the terms outlined in our Warranty Policy.
3. Response Time
Our support team will typically respond to customer inquiries within 24–48 business hours.
Please note that response times may be slightly longer during holidays or peak seasons.
4. How to Contact Us
If you need assistance, please contact our support team through the following channels:
Email: support@jidetech.com
WhatsApp: +86 189 2933 7423
Our team will be happy to assist you.
Return & Refund Policy
Return & Refund Policy
Thank you for purchasing from JideTech Camera. We strive to ensure that all products meet the highest quality standards. If you experience any issues with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return under the following conditions:
- The product arrives damaged or defective
- The product received is incorrect
- The product has functional issues within the warranty period
To be eligible for a return:
- The request must be made within 7 days after delivery
- The product must be in original condition and packaging
- Proof of purchase (order number or invoice) must be provided
2. Non-Returnable Items
Returns will not be accepted in the following situations:
- Damage caused by improper installation, misuse, or unauthorized modification
- Damage caused by external factors such as lightning, water damage, fire, or natural disasters
- Products returned without prior authorization
- Orders placed with incorrect specifications due to the buyer’s own mistake
Customers are strongly advised to confirm all product specifications with our sales team before placing an order.
Returns will not be accepted if the wrong product was purchased due to the buyer’s failure to verify specifications before purchase.
3. Return Process
To initiate a return, please contact our support team at:
Email: support@jidetech.com
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and provide Return Merchandise Authorization (RMA) instructions if applicable.
4. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
Shipping costs are non-refundable, unless the return is due to a product defect or shipping error.
5. Return Shipping
Unless the return is due to a confirmed product defect or incorrect shipment, the buyer is responsible for return shipping costs.
JideTech Q7 10X Optical Zoom 4G/WiFi PTZ Security Camera
The JideTech Q7 is a compact outdoor PTZ security camera featuring 10X optical zoom, 4G LTE, dual-band WiFi, human detection, automatic tracking, red and blue warning lights, and two-way audio. Choose from 2MP, 5MP or 8MP resolution according to your monitoring needs.
The standard version supports the listed international 4G frequency bands. For use in the United States, please select the US 4G Version, which costs an additional USD 10.
Key Features
- 2MP, 5MP and 8MP resolution options
- 4.7–47mm motorized lens with 10X optical zoom
- Supports 4G LTE, 2.4GHz/5GHz WiFi and RJ45 Ethernet connection
- Human detection and automatic human tracking
- Optional automatic zoom during target tracking
- Red and blue warning lights with audible alarm
- Built-in microphone and speaker for two-way audio
- Dual-light night vision with infrared and white LEDs
- 350° pan and 90° tilt monitoring coverage
- Metal housing with IP66 weather protection
- MicroSD card slot for local video recording
- Supports ONVIF 2.4 and RTSP
Choose Your Resolution
| Version | Maximum Resolution | Frame Rate |
|---|---|---|
| 2MP | 1920 × 1080 | Up to 25fps |
| 5MP | 2560 × 1920 | Up to 12.5fps |
| 8MP 4K | 3840 × 2160 | Up to 10fps |
Human Detection and Auto Tracking
The camera can detect human targets and automatically follow their movement. Automatic optical zoom can be enabled or disabled during tracking, helping the camera capture more useful target details while reducing unnecessary alerts.
- Fixed-point tracking
- Cruise tracking
- Adjustable tracking speed
- Up to 32 preset positions
- Adjustable patrol and scanning speed
- Left and right limit scanning
Active Deterrence
When a human target is detected, the camera can activate its red and blue warning lights and audible alarm. Two-way audio allows you to communicate with visitors or warn intruders remotely.
Flexible Network Connection
- 4G LTE: Suitable for locations without fixed broadband
- Dual-Band WiFi: Supports 2.4GHz and 5GHz WiFi
- Ethernet: Built-in 10/100Mbps RJ45 network interface
Standard 4G Frequency Bands
- LTE FDD: B1 / B3 / B5 / B7 / B8 / B20 / B28
- LTE TDD: B38 / B40 / B41
- WCDMA: B1 / B5 / B8
Recording and Compatibility
- Local microSD card recording
- H.265+, H.265 and H.264 video compression
- ONVIF 2.4 compatibility
- RTSP video streaming
- Email alarm snapshot notifications
- FTP alarm picture and video upload
- Adjustable motion detection areas and sensitivity
Outdoor PTZ Design
The Q7 features a durable metal housing with IP66 weather protection. It is suitable for monitoring farms, warehouses, parking areas, entrances, construction sites, workshops and other indoor or outdoor locations.
| Lens | 4.7–47mm, 10X optical zoom |
| Pan Range | 0°–350° |
| Tilt Range | 0°–90° |
| Maximum PTZ Speed | 15° per second |
| Network | 4G LTE, 2.4GHz/5GHz WiFi and Ethernet |
| Power Supply | DC 12V / 2A |
| Maximum Power | 10W |
| Housing | Metal, IP66 weather-resistant |
| Operating Temperature | -30°C to +65°C |
Before ordering, please confirm that the selected 4G version is compatible with your local mobile network and SIM card.