JideTech 20X 5MP Dual Lens High speed PTZ Camera (P25-20X-5MP)

Thank you for shopping at JideTech Camera. The following shipping policy explains our delivery methods, estimated transit times, and related responsibilities.

1. Shipping Methods & Delivery Time

We choose the most suitable shipping method based on the order weight and destination.

Small Packages (Under 5 KG)
For orders under 5 kg, we usually ship via dedicated logistics lines.
Estimated delivery time: 18–25 business days depending on the destination country and customs clearance.

Express Shipping (Small Parcels Under 5 KG)
For lightweight parcels under 5 kg, we may also use international express services such as:

• FedEx
• UPS
• DHL

The specific carrier will be selected based on logistics availability and delivery efficiency.

Over Size Items (Like: LED Great Lights)
For large or Over Size Items orders, sea freight is used by default.

Estimated delivery time: 20–40 days, depending on the shipping route, port congestion, and customs clearance.

2. Taxes, Duties and Import Fees

Our product prices and shipping fees do not include:

• Import duties
• Customs clearance charges
• Local taxes (VAT/GST)
• Brokerage fees

These charges, if applicable, are the responsibility of the buyer and may be collected by the local customs authority or shipping carrier.

3. Remote Area Delivery

If the delivery address is located in a remote or extended area, the shipping carrier may charge an additional remote area surcharge.
Any such fees will be the responsibility of the buyer.

4. Shipping Delays

Delivery times are estimates and may be affected by factors beyond our control, including but not limited to:

• Customs inspections
• Weather conditions
• Natural disasters
• War or geopolitical disruptions
• Airline or shipping line delays
• Peak season logistics congestion

JideTech is not responsible for delays caused by these external factors.

5. Package Damage or Loss

While we take every precaution to ensure safe packaging and shipment, we are not liable for package damage, delays, or loss caused by:

• Natural disasters
• War or geopolitical risks
• Carrier mishandling
• Force majeure events

If your package arrives damaged, please contact the carrier directly and notify us within 3 days of delivery so we can assist in filing a claim.

6. Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.
Bulk orders may require additional preparation time depending on production schedules.

All products sold by JideTech Camera are covered by a 1-year limited warranty from the date of delivery.

1. Warranty Coverage

The warranty covers:

• Manufacturing defects
• Hardware malfunctions under normal use
• Internal component failure not caused by external damage

If a product fails during the warranty period, we will provide one of the following solutions:

• Repair
• Replacement
• Technical support to resolve the issue

The solution will be determined by our technical team after evaluation.

2. Warranty Exclusions

The warranty does not cover damage caused by:

• Improper installation
• Unauthorized repair or modification
• Incorrect voltage or power supply
• Natural disasters (flood, fire, lightning, etc.)
• War or other force majeure events
• Physical damage caused by transportation or misuse

3. Warranty Claim Process

To request warranty service, please contact:

support@jidetech-camera.com

Please include:

• Order number
• Product model
• Description of the issue
• Photos or video evidence

Our technical team will assist in troubleshooting before issuing warranty service.

4. Shipping for Warranty Service

• Customers are responsible for shipping costs when sending products for warranty inspection.
• If the defect is confirmed as a manufacturing issue, we will cover the cost of sending the repaired or replacement product back to the customer.

At JideTech Camera, customer satisfaction is very important to us. If you experience any issues with your product, our support team is here to help.

1. Technical Support

If you encounter any problems with installation, configuration, or product operation, please contact our support team. Our technicians will assist you with troubleshooting and provide guidance to resolve the issue.

To help us assist you more efficiently, please provide the following information when contacting support:

• Order number
• Product model
• Description of the issue
• Photos or videos showing the problem (if applicable)

In many cases, issues can be resolved quickly through remote troubleshooting and technical guidance.

2. Warranty Service

All products purchased from JideTech Camera come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

If a product is confirmed to have a manufacturing defect within the warranty period, we will provide appropriate support such as:

• Technical repair guidance
• Replacement parts
• Product replacement (if necessary)

Warranty services are subject to the terms outlined in our Warranty Policy.

3. Response Time

Our support team will typically respond to customer inquiries within 24–48 business hours.

Please note that response times may be slightly longer during holidays or peak seasons.

4. How to Contact Us

If you need assistance, please contact our support team through the following channels:

Email: support@jidetech.com
WhatsApp: +86 189 2933 7423

Our team will be happy to assist you.

Thank you for purchasing from JideTech Camera. We strive to ensure that all products meet the highest quality standards. If you experience any issues with your order, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return under the following conditions:

• The product arrives damaged or defective
• The product received is incorrect
• The product has functional issues within the warranty period

To be eligible for a return:

• The request must be made within 7 days after delivery
• The product must be in original condition and packaging
• Proof of purchase (order number or invoice) must be provided

2. Non-Returnable Items

Returns will not be accepted in the following situations:

• Damage caused by improper installation, misuse, or unauthorized modification
• Damage caused by external factors such as lightning, water damage, fire, or natural disasters
• Products returned without prior authorization
• Orders placed with incorrect specifications due to the buyer’s own mistake

Customers are strongly advised to confirm all product specifications with our sales team before placing an order.
Returns will not be accepted if the wrong product was purchased due to the buyer’s failure to verify specifications before purchase.

3. Return Process

To initiate a return, please contact our support team at:

Email: support@jidetech.com

Please provide:

• Order number
• Product model
• Description of the issue
• Photos or videos showing the problem

Our team will review your request and provide Return Merchandise Authorization (RMA) instructions if applicable.

4. Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued via the original payment method

Shipping costs are non-refundable, unless the return is due to a product defect or shipping error.

5. Return Shipping

Unless the return is due to a confirmed product defect or incorrect shipment, the buyer is responsible for return shipping costs.