JideTech CamHi Pro 5MP/8MP PoE PTZ Camera, 5X Optical Zoom, Two-Way Audio – P1 Plus
JideTech CamHi Pro 5MP/8MP PoE PTZ Camera, 5X Optical Zoom, Two-Way Audio – P1 Plus
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Shipping Policy
Shipping Policy
Thank you for shopping with JideTech Camera. Please review the shipping method, transit time, import duty, and preparation time before placing your order.
Important Shipping Summary
- Under 21 KG: Express delivery, approximately 5–8 days after dispatch.
- Products with solar panels: Sea freight by default, approximately 25–45 days after dispatch.
- Products over US$200: Usually require approximately 3–5 days for preparation.
- AI products: Usually require approximately 2 weeks for preparation.
Important: Import duties and taxes are not included. For duty-paid or tax-inclusive shipping, please contact us before placing your order.
1. Order Processing Time
- Products priced over US$200: These products are usually not kept in stock. Please allow approximately 3–5 days for order preparation before shipment.
- AI products: AI cameras, AI NVRs, and other AI-related products may require approximately 2 weeks for preparation before shipment.
Processing time is separate from shipping time. To confirm availability or the expected dispatch date, please contact us before ordering.
2. Express Shipping for Products Under 21 KG
Products with a shipment weight of less than 21 KG are normally shipped by international courier or express delivery, except products that include a solar panel.
- Estimated transit time: approximately 5–8 days after dispatch.
- Import duties and taxes: Not included.
3. Products with Solar Panels
Products that include a solar panel are shipped by sea freight by default, regardless of product weight.
- Estimated transit time: approximately 25–45 days after dispatch.
- Transit time varies by destination country, shipping route, port conditions, and customs clearance.
4. Shipments of 21 KG or More
For products or combined shipments weighing 21 KG or more, the shipping method and delivery estimate may vary. Please contact us before ordering so that we can confirm the most suitable shipping option for your destination.
5. Import Duties, Taxes, and Customs Fees
Unless a duty-paid or tax-inclusive shipping option has been agreed with us in writing before purchase, product prices and shipping charges do not include:
- Import duties
- VAT, GST, or other local taxes
- Customs clearance fees
- Brokerage or remote-area surcharges
Buyer responsibility: Any applicable charges may be collected by the destination country’s customs authority or the shipping carrier.
6. Delivery Estimates and Delays
All delivery times are estimates and are not guaranteed. Customs inspections, weather, holidays, peak-season congestion, port delays, carrier disruptions, and other circumstances beyond our control may affect delivery.
7. Damaged or Missing Shipments
Please inspect your shipment promptly after delivery. If a package arrives damaged or appears to be missing, contact the carrier and notify us within 3 days of delivery so that we can assist with the claim process.
Contact Us Before Ordering
Contact us for stock availability, AI product lead times, duty-paid shipping, heavy shipments, or country-specific delivery estimates.
Email: admin@jidetech.com
Warranty Policy
Warranty Policy
All products sold by JideTech Camera are covered by a 1-year limited warranty from the date of delivery.
1. Warranty Coverage
The warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Internal component failure not caused by external damage
If a product fails during the warranty period, we will provide one of the following solutions:
- Repair
- Replacement
- Technical support to resolve the issue
The solution will be determined by our technical team after evaluation.
2. Warranty Exclusions
The warranty does not cover damage caused by:
- Improper installation
- Unauthorized repair or modification
- Incorrect voltage or power supply
- Natural disasters (flood, fire, lightning, etc.)
- War or other force majeure events
- Physical damage caused by transportation or misuse
3. Warranty Claim Process
To request warranty service, please contact:
support@jidetech-camera.com
Please include:
- Order number
- Product model
- Description of the issue
- Photos or video evidence
Our technical team will assist in troubleshooting before issuing warranty service.
4. Shipping for Warranty Service
- Customers are responsible for shipping costs when sending products for warranty inspection.
- If the defect is confirmed as a manufacturing issue, we will cover the cost of sending the repaired or replacement product back to the customer.
After-Sales Support Policy
After-Sales Support Policy
At JideTech Camera, customer satisfaction is very important to us. If you experience any issues with your product, our support team is here to help.
1. Technical Support
If you encounter any problems with installation, configuration, or product operation, please contact our support team. Our technicians will assist you with troubleshooting and provide guidance to resolve the issue.
To help us assist you more efficiently, please provide the following information when contacting support:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem (if applicable)
In many cases, issues can be resolved quickly through remote troubleshooting and technical guidance.
2. Warranty Service
All products purchased from JideTech Camera come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
If a product is confirmed to have a manufacturing defect within the warranty period, we will provide appropriate support such as:
- Technical repair guidance
- Replacement parts
- Product replacement (if necessary)
Warranty services are subject to the terms outlined in our Warranty Policy.
3. Response Time
Our support team will typically respond to customer inquiries within 24–48 business hours.
Please note that response times may be slightly longer during holidays or peak seasons.
4. How to Contact Us
If you need assistance, please contact our support team through the following channels:
Email: support@jidetech.com
WhatsApp: +86 189 2933 7423
Our team will be happy to assist you.
Return & Refund Policy
Return & Refund Policy
Thank you for purchasing from JideTech Camera. We strive to ensure that all products meet the highest quality standards. If you experience any issues with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return under the following conditions:
- The product arrives damaged or defective
- The product received is incorrect
- The product has functional issues within the warranty period
To be eligible for a return:
- The request must be made within 7 days after delivery
- The product must be in original condition and packaging
- Proof of purchase (order number or invoice) must be provided
2. Non-Returnable Items
Returns will not be accepted in the following situations:
- Damage caused by improper installation, misuse, or unauthorized modification
- Damage caused by external factors such as lightning, water damage, fire, or natural disasters
- Products returned without prior authorization
- Orders placed with incorrect specifications due to the buyer’s own mistake
Customers are strongly advised to confirm all product specifications with our sales team before placing an order.
Returns will not be accepted if the wrong product was purchased due to the buyer’s failure to verify specifications before purchase.
3. Return Process
To initiate a return, please contact our support team at:
Email: support@jidetech.com
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and provide Return Merchandise Authorization (RMA) instructions if applicable.
4. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
Shipping costs are non-refundable, unless the return is due to a product defect or shipping error.
5. Return Shipping
Unless the return is due to a confirmed product defect or incorrect shipment, the buyer is responsible for return shipping costs.
Mobile App: CamHi Pro
CamHi Pro 5MP/8MP PoE PTZ Camera with 5X Optical Zoom
The JideTech P1 Plus is a compact outdoor PoE PTZ security camera available in 5MP at 15FPS and 8MP 4K at 10FPS. Both versions use the CamHi Pro mobile app, making this camera suitable for replacing an older CamHi Pro camera or expanding an existing CamHi Pro surveillance system.
Important Color Notice: This camera is available in white or black. If you select the black housing, please allow approximately 10 days for preparation before shipment.
Available Options
5MP / 15FPS
Model: P1 Plus-5X-5MP
Resolution: 2592 × 1944
Frame Rate: 15FPS
Image Sensor: Sony IMX335
8MP 4K / 10FPS
Model: P1 Plus-5X-8MP
Resolution: 3840 × 2160
Frame Rate: 10FPS
Image Sensor: Sony IMX415
Housing Color:
White or Black
Black Housing Lead Time:
Approximately 10 days before shipment
Real Daytime and Night Vision Performance
View real daytime and infrared night vision images captured by the JideTech P1 Plus PoE PTZ camera.
Daytime Image
Infrared Night Vision
Actual image performance may vary depending on installation height, lighting conditions, distance and camera settings.
Main Features
- CamHi Pro Mobile App: Watch live video, control PTZ movement, access playback, take snapshots and receive motion alerts from Android or iOS devices.
- 5MP or 8MP 4K Resolution: Choose the 5MP 15FPS version for smoother everyday monitoring or the 8MP 4K 10FPS version when higher image detail is required.
- 5X Optical Zoom: The 2.7–13.5mm motorized lens allows users to zoom in on important areas without depending only on digital enlargement.
- Remote Pan and Tilt: Supports 0°–355° horizontal rotation, 0°–90° vertical rotation and up to 128 preset positions.
- 30m Infrared Night Vision: Built-in infrared LEDs provide clear black-and-white monitoring in low-light and dark environments.
- PoE Installation: Power and network data can be transmitted through one Ethernet cable when connected to a compatible PoE switch or PoE injector.
- Two-Way Audio: Built-in audio support enables remote two-way voice communication through the CamHi Pro app.
- H.265 Video Compression: Supports H.265, H.264 and MJPEG compression for flexible video storage and system integration.
- ONVIF and RTSP: Supports integration with compatible third-party NVR and VMS platforms.
- IP66 Metal Housing: Suitable for indoor and outdoor monitoring applications.
Designed for Existing CamHi Pro Users
If you already own cameras that use the CamHi Pro app, the JideTech P1 Plus allows you to add a new PoE PTZ camera while continuing to use the same mobile application.
It is suitable for replacing an older CamHi Pro camera or expanding an existing CamHi Pro security system. Using the same app does not automatically guarantee full compatibility with every older NVR. ONVIF, PTZ and audio compatibility should be confirmed before bulk deployment.
5MP and 8MP Model Comparison
| Specification | 5MP Version | 8MP 4K Version |
|---|---|---|
| Model | P1 Plus-5X-5MP | P1 Plus-5X-8MP |
| Resolution | 2592 × 1944 | 3840 × 2160 |
| Frame Rate | 15FPS | 10FPS |
| Image Sensor | 1/2.8" Sony IMX335 | 1/2.8" Sony IMX415 |
| Lens | 2.7–13.5mm, F1.4 | |
| Optical Zoom | 5X optical zoom | |
| Pan Range | 0°–355°, up to 45°/s | |
| Tilt Range | 0°–90°, up to 45°/s | |
| Preset Positions | Up to 128 presets | |
| IR Night Vision | Up to 30m | |
| Video Compression | H.265, H.264 and MJPEG | |
| Bit Rate | CBR/VBR, adjustable from 32Kbps to 10Mbps | |
| Audio | G.711 two-way audio support | |
| Motion Detection | 4 configurable motion detection areas | |
| Privacy Masking | 4 configurable privacy zones | |
| Protocols | ONVIF 2.4, RTSP, HTTP, RTP, TCP/IP, DHCP, NTP, SMTP, DDNS, DNS, P2P and GB28181 | |
| Network Interface | 10/100Mbps RJ45 Ethernet | |
| Power | PoE or DC 12V | |
| Weather Protection | IP66 metal housing | |
| Operating Temperature | -30°C to 60°C | |
| Mobile App | CamHi Pro for Android and iOS | |
| Housing Color | White or Black — black housing requires approximately 10 days before shipment | |
ONVIF and Third-Party Compatibility
The P1 Plus supports ONVIF 2.4 and RTSP and can connect to compatible third-party NVR and VMS platforms, including Blue Iris, iSpy, Milestone, Digifort and ZoneMinder.
Compatibility can vary depending on the firmware and supported functions of the third-party platform. PTZ control, two-way audio and motion events should be tested before bulk installation.
Installation Notice
This is a wired PoE camera and does not connect directly through Wi-Fi. A network cable must be connected to a compatible PoE switch or PoE injector. The PoE switch, PoE injector, SD card and DC power adapter are not included unless specifically selected or confirmed with your order.
Frequently Asked Questions
Which mobile app does this camera use?
Both the 5MP and 8MP versions use the CamHi Pro mobile app for Android and iOS.
Can I add it to my existing CamHi Pro account?
Yes. The camera can be added through the CamHi Pro device setup process, allowing existing CamHi Pro users to continue using the same app.
What is the difference between the two resolutions?
The 5MP model records at 15FPS and is suitable for general monitoring. The 8MP model provides higher 4K image detail at 10FPS. Both versions use the same CamHi Pro app and 5X optical zoom lens.
How long does the black housing version take to ship?
If you choose the black housing, please allow approximately 10 days for preparation before shipment.
Is this a Wi-Fi camera?
No. This product is the wired Ethernet and PoE version. It requires a network cable connection.
Does it work with third-party NVRs?
The camera supports ONVIF 2.4. Full compatibility depends on the NVR model, firmware and supported functions. Please confirm compatibility before purchasing multiple cameras.